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第一段
1 .Hello, Blair. Come in and take a seat.
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2 .Now, are you ready for the seminar on Friday?
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第二段
1 .I think so.
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第三段
1 .Good. What aspect of business have you decided on for your presentation?
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第四段
1 .I thought I'd talk about corporate culture.
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第五段
1 .There are many facets of corporate culture - you're not going to try to cover them all, are you?
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第六段
1 .No - I've been reading research by Robert Quinn and Kim Cameron and they put forward a model of just four distinctive corporate cultures it's called the Competing Values Framework.
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第七段
1 .Good. Where do you want to start?
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第八段
1 .I' II start by talking about the Hierarchy Culture.
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2 .This is found in a business that observes formal rules, regulations and bureaucracy.
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第九段
1 .How do the leaders achieve this?
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第十段
1 .Well, in such a structured and controlled environment,
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2 .leaders usually take pride in running stable, organised and efficient operations.
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3 .In fact, this may even be part of their mission statement.
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4 .They rely on their power, status and the importance of their position to manage their workers.
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第十一段
1 .What sort of company is most likely to have a hierarchy culture?
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第十二段
1 .Well, a few smaller firms might have some of the elements of the hierarchy culture in their day-to-day operations,
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2 .but on the whole I think this culture is typical of government bodies and big corporations.
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第十三段
1 .Very good. What's next?
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第十四段
1 .I'd then move on to discuss Market Culture.
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第十五段
1 .Very popular in the 1960s, I believe,
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2 .and quite similar to the hierarchy culture in that it also emphasises stability and control.
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第十六段
1 .Yes, but the main point of difference is that market culture attaches a great deal of importance to external relationships with stakeholders such as customers, suppliers and creditors.
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第十七段
1 .Why are these particular associations important to a market culture?
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第十八段
1 .I suppose because successful Interactions with these people would increase the company's productivity.
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第一十九段
1 .Do you know whether this practice does have the desired effect?
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第二十段
1 .Well, according to studies carried out by Angelo Kinicki and his colleagues in the School of Business at ...
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第二十一段
1 .Arizona State University ...
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第二十二段
1 .Yes, um ... where was I? Oh, oh, right,
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2 .um, Kinicki and the others revealed that this culture type tended to generate the greatest financial results,
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3 .probably as a result of their focus on competition and achievement.
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第一段
1 .All right, now, what's next?
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第二段
1 .Clan Culture ...
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2 .you know, I think I'd like to work in a clan culture.
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第三段
1 .Oh, yes? Why's that?
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第四段
1 .Well, a clan culture is more like a family than a rigid, structured organisation.
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第五段
1 .What do you mean by 'like a family'?
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第六段
1 .Well, it's more focussed on teamwork and morale.
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2 .It's probably not surprising that this type of culture results in the greatest level of satisfaction among employees.
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第七段
1 .What about the internal structure of a clan-type business?
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第八段
1 .It's quite flat, really, nothing like the hierarchy type we talked about before.
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2 .There is usually just a single leader or owner whose role is quite paternalistic,
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3 .and he, although I suppose it could be a she,
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4 .would act as a mentor, guiding, nurturing and encouraging employees.
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第九段
1 .I can see that ongoing employee training would be characteristic of this kind of business.
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第十段
1 .Definitely. And, in a company like this, loyalty would be very important.
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2 .Also, management would want to know that everyone within the company had the same ideas and objectives.
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3 .You know ... my brother works for a company like this and he absolutely loves his job and puts everything into it.
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4 .He's extremely loyal and devoted and thinks he's very lucky.
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第十一段
1 .He probably is lucky to have a job he enjoys.
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第十二段
1 .Yes, well, he's better off there than in an Adhocracy Culture.
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第十三段
1 .But adhocracy does appeal to a certain type of person ...
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第十四段
1 .Yes,if you're adaptable and don't mind lots of changes all the time.
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第十五段
1 .What's most important in an adhocracy culture?
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第十六段
1 .It would have to be flexibility and innovation and the ability to react swiftly to a changing market,
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2 .competition or other factors in the external environment.
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第十七段
1 .What kind of leadership would you expect in this culture?
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第十八段
1 .They would be entrepreneurs who welcome change,
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2 .are not afraid of taking risks, and are always seeking growth opportunities.
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3 .Workers would be urged to try out new ideas and not sit back taking things for granted.
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4 .To an outsider, especially someone from a hierarchy culture, this kind of culture might look a bit chaotic and disordered but it is innovative,
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5 .forward-looking and adjusts rapidly to change.
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第一十九段
1 .Okay, Blair, I think you've got the basics of a good presentation and you¡¯ve responded well to my questions.
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2 .Just one further question, and then I'll let you go ...
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3 .
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