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第一段
1 .Wesley Bank, how can I help you?
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第二段
1 .Oh, hi. Um, I want to know how to send money to my family overseas.
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第三段
1 .No problem. If you have access to the Internet, I can guide you through the process of how to use our global payments system.
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第四段
1 .That's great. I'm online now.
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第五段
1 .Good. First, you have to log on to Wesley Bank Internet Banking and select Transfer Money.
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第六段
1 .Okay.
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第七段
1 .Once you've done that, select International Money Transfer.
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第八段
1 .Um ... I don't see ...
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第九段
1 .It's the first option under the heading of International Services.
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第十段
1 .Right, I've found it.
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第十一段
1 .Now, click on Payment Destination Country and scroll down to the location you wish to send money to.
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2 .It¡¯s all in alphabetical order.
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第十二段
1 .Oh, yes, Zimbabwe - I've got it, right at the bottom.
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第十三段
1 .Good. Then Step Three is to fill in your Personal Details ...
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2 .name, address and contact phone number.
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第十四段
1 .Uh huh. Done that.
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2 .When I put in my phone number, my other details popped up actomatically.
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第十五段
1 .Yes, that will happen, but take a moment just to check that everything is correct.
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2 .Then we'll move on to Transaction Details.
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第十六段
1 .So this is where I select the account that the money comes out of?
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第十七段
1 .Yes, you have a transaction account,
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2 .a savings account and a business account.
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3 .Which one did you want to choose?
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第十八段
1 .It had better be my savings account.
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第一十九段
1 .Okay, have you clicked on that?
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第二十段
1 .Yes, but ... next it says 'enter a payment reason' - why do I have to give a reason?
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第二十一段
1 .Ah, well,I'm afraid that¡¯s a legal requirement - you can¡¯t send money overseas without a valid reason.
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第二十二段
1 .My mother needs to pay for an urgent medical procedure and I have to pay for my sister's school fees, as well.
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2 .Will that do?
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第二十三段
1 .Yes.Both are valid reasons.
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第二十四段
1 .Thanks. What now?
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第二十五段
1 .The next step is to fill in the Recipient Account Details.
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第二十六段
1 .Sorry?
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第二十七段
1 .You need to enter the account name and number of the person who will receive the money.
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2 .Oh, I see, of course.
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3 .But I haven¡¯t got that information with me at the moment.
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4 .I'm at the office and those details are at home.
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第二十八段
1 .Don't worry -you can return to this page and fill it in later - you can save what you've done so far and defer completion.
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2 .Don't leave it too long, though - the system will hold it for no more than two days.
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3 .After forty-eight hours you'll have to start over again.
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第二十九段
1 .That's fine; I can do it this evening.
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2 .Is there much more?
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第三十段
1 .After the Account Details,
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2 .you'll need to fill in the Bank Details of the person you are transferring money to - the name, branch and address of the bank.
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第三十一段
1 .That should be easy enough.
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2 .Anything else?
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第三十二段
1 .No.Once you've completed everything,
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2 .a confirmation page will appear - Just ensure all the information you have entered is correct and press Submit.
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3 .Then print off the receipt page.
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4 .If you haven't got a printer at home, just make a note of your Transaction Reference Number.
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第一段
1 .When can my family expect the money?
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2 .Will they get it within the next five days?
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第二段
1 .It takes three days to process but,
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2 .of course, we can¡¯t be responsible for any delays arising from the recipient bank.
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第三段
1 .I understand. And, Is there a charge for Internet transfers?
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2 .When I did this through a teller at the bank last year, I was charged forty dollars.
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第四段
1 .It does cost more to use a teller but the Wesley Bank will only deduct thirty dollars from your account per online international transaction.
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2 .However, we have no control over any fees that may be charged by other financial institutions at the receiving end.
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第五段
1 .How much can I send in one transaction?
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第六段
1 .Well that depends on your bank balance but, assuming you have enough funds,
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2 .the upper limit is ten thousand dollars.
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3 .By the way, you' II need to use a special security token to transfer more than five thousand dollars.
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第七段
1 .You mean my secret password?
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第八段
1 .You'll definitely need that but you'll also need a security token.
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2 .That¡¯s a special code that the bank gives you.
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3 .Just call into your local branch, with photo ID,
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4 .and they will arrange it for you.
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5 .Is there anything else I can help you with or do you have any more questions?
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第九段
1 .No, thank you. That¡¯s all I need to know for now.
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