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第一段
1 .Good morning, welcome to the Horizon Hotel.
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2 .How may I help you?
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第二段
1 .I've come in to make a reservation for a friend.
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第三段
1 .And your friends' s name is...?
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第四段
1 .MacKay, Sandra MacKay, that's M-A-C-K-A-Y.
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第五段
1 .Thank you. When is she arriving?
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第六段
1 .She's flying in on the fifteenth but she' II stay with me for the first night because we have an early start on the sixteenth
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2 .- we're going for a quick trip to the coast - but we should be back on the eighteenth.
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第七段
1 .So that's the 18th of this month?
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第八段
1 .No, sorry, did I forget to say?
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2 .It's next month - December.
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第九段
1 .Well, that's getting pretty close to Christmas,
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2 .but we may have something available ...
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3 .Right, we have one or two nice rooms left ...
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4 .but how long will she stay for?
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第十段
1 .A week.
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第十一段
1 .So, she'd be checking out on ...
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2 .Christmas Day - the 25th.
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第十二段
1 .Is that a problem?
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第十三段
1 .Well, it depends.
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2 .We don't have a room available for the whole week, but, if she didn't mind changing rooms mid-way through her stay, we could work something out.
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第十四段
1 .Oh, I see.
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第十五段
1 .And if she wanted to extend her stay, that wouldn't be possible, I'm afraid.
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2 .We're completely booked out from Christmas Day through to New Year.
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第十六段
1 .No, she won't want to extend and I don't think she'd have a problem with changing rooms.
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第十七段
1 .Good. Well, I'II put her in Room 502 to start with and then she' II have to move to ...
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2 .805 ...no, just a minute, let's make that 702 because that's available and it's two floors directly above 502 so the room layout will be identical.
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第十八段
1 .How much will it cost per night?
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第一十九段
1 .The basic room rate is $165.
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第二十段
1 .Is breakfast included?
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第二十一段
1 .No, but a complimentary drink is served every evening at 5 o'clock.
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第二十二段
1 .Oh, that could be quite nice.
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第二十三段
1 .Shall we make the booking then?
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2 .We will require a deposit equivalent to one night's stay.
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第二十四段
1 .That's fine - I can pay the deposit.
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第二十五段
1 .How would you like to do that - in cash or by credit card?
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第二十六段
1 .Credit card, I suppose.
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2 .Oh, wait a minute - I might have enough money in my purse,
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3 .yes, let' s do it in cash.
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第二十七段
1 .Hang on, I' ll just make a note of that.
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2 .Deposit paid...in cash.
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第一段
1 .Just a second while I print a receipt.
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2 .Who shall I make it out to?
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第二段
1 .My name is Zoe Reed,R-E-E-D.
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第三段
1 .Thank you Ms Reed.
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2 .Now, I' II need some contact details for either you or Ms MacKay.
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第四段
1 .I' II give you my details, I only live on the other side of town.
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第五段
1 .Can I have your address and phone number, please?
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第六段
1 .I live at 14 South Street,
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2 .Morning Town. And my phone number is 439 4829.
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第七段
1 .Thank you, 439 4829.
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第八段
1 .Yes, that's right.
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第九段
1 .Now, I'll just print the booking form.
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第十段
1 .If you have any questions or need to make any changes,
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2 .just quote the reservation number on the bottom of the form.
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3 .That's it there: AQ 459.
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第十一段
1 .Thanks very much.
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2 .Oh, before I go, just a couple of questions.
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3 .What time does the room get cleaned?
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4 .I'm only asking because my friend usually has a short nap after lunch and she wouldn't like to be disturbed.
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第十二段
1 .Well, the maids are usually finished by 1 p.m.
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2 .because we have a 2 o'clock check-in time, you see.
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3 .They come on duty quite early in the morning ...
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4 .so they are sure to be finished in your friend' s room by lunchtime,
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5 .yes definitely -I'd say roughly 11 o' clock.
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第十三段
1 .Thanks ... that's good to know.
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2 .One more thing is there room service for meals?
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第十四段
1 .Only for breakfast and dinner.
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2 .Breakfast service finishes at 9 and starts at 5 a.m.
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3 .Dinner service starts at 6 p.m.
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4 .but the last orders have to be in half an hour before the kitchen closes at 11 p.m.
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5 .-so full room service closes at 10.30.
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6 .But remember, light snacks -things like toasted sandwiches or muffins - can be ordered at the bar just off the lobby throughout the day and evening - until two in the morning.
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第十五段
1 .Thanks very much.
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2 .You've been most helpful.
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